STORE

Where is the store based at?
Selangor, Malaysia.

How to register a customer account?

Log-on to http://bodybuddy.com.my/my-account/ and follow the direction.

What currency is the store using?
Ringgit Malaysia (MYR)

What is a ‘Coupon’? How to use it?

It is a code issued by the store to enjoy offers by submitting it during check-out. Different codes have different value and terms is applied to them.

What is a ‘Store Credit’? How to use it?

It is a amount given upon to you after you have purchased a certain product, refunded or as a gift which can be used during your next purchase at check-out. You may check the ‘Store Credit’ at ‘My Account’ page or the email we sent about the store credit.

I'm having trouble ordering. What can I do?

You are always welcomed to inquire to our Customer Service at http://bodybuddy.com.my/contact/

PRODUCT

ORDER

Which country does the store deliver to?

We ship Malaysia only.

How to place an order?

 Visit our store http://bodybuddy.com.my/shop/ and refer to the product interested you. Choose the quantity option, click the button to add to your shopping cart, go to ‘Cart’ & ‘Check-out’ after you have confirmed the order. 

 

How can I check my order status?

‘Order Status’ will be updated and notifications will be sent to the customers from time to time. You may check the order status through ‘My Account’ page at the ‘My order’ section.

Can I change my shipping address?

Yes. Only before we have shipped out your order. To do so, please visit ‘My Account’ page.

Can I cancel or modify my order?

No. We do not accept order cancellation or modification after the payment is made. Please contact us within 24 hours for cancellation, write to us through sales@bodybuddy.com.my

Can I request for return / refund my order?

Please refer to our ‘Return & Refund’ page for detail, http://bodybuddy.com.my/refund-policy/

PAYMENT

How do I make payment for my order?

You may make payment through various of method provided by the store:

‘IPAY88’, our current payment partner accept both ‘Local Bank Transfer’ & ‘Credit Cards’ payment methods to meet your preference. For ‘Local Bank Transfer’, you can make the payment through one of the major local online banking account thru our payment partner. This means, you are paying us with your online banking account through ‘IPAY88’. For ‘Credit Cards’ option, you can make payment with your valid credit card, through our payment partner as well.

* E-mail notifications will be sent for each order status update, like the payment is successfully made.

Is the payment method secure?

Yes, definitely secure.

Is there any additional charges if I pay online?

No. You will pay based on the amount stated during check-out.

Should I pay for ‘Pre-order’ item before the release date?

Yes.

SHIPPING

How can I receive my order?

For domestic (Malaysia) orders, choose ‘Local Delivery” for a local carrier service for delivery, please refer to our location at the contact page. 

When can I receive the item I ordered?

For Pre-order items:
A pre-order ending date will be given, this means we start the production from that date.
A shipping date will be given as well, that is the date we get you orders ready for shipping.
(The cart system allow only ONE pre-order items per ONE check-out.)

For In-stock Items:
3 to 5 days to prepare your orders to be shipped.

For Customisation Items:
14 to 21 days to prepare your orders to be shipped.

After the shipment is sent, based on the destination, the estimated duration to receive the order listed below:
For domestic (Malaysia) orders, 2 to 3 days to arrive.

(delay may occur due to custom clearance process.)

* E-mail notifications will be sent for each order status update and shipment tracking detail.

How are the shipment charges?

For  West Malaysia, the shipping rate will be RM8 / per KG  and additional RM2 for each KG.   For East Malaysia, the shipping rate will be RM12 / per KG with additional RM10 for each KG . Free Shipping comes with minimum RM200 purchased.

We are charging based on weight & destination, to calculate the shipment cost, add the items to cart and checkout to preview.

What if the item I received isn’t what I ordered?

 

Please kindly refer to the ‘Return & Refund” Policy for detail information.

 

What if I received the item in bad condition?

Please refer to our ‘Return & Refund’ page for detail, http://bodybuddy.com.my/refund-policy/

How can I track the shipment?

An email notification ‘Shipped’ will be updated to the order with the carrier service provider details and shipment tracking number.

Do I need to pay for tax?

No.

SECURITY

Is the online store handling my personal data (Member Detail) in safe?

Yes. We operate the online store with following guide of ‘Personal Data Protection Act (PDPA)’, please refer to our ‘Privacy Policy’ page at http://bodybuddy.com.my/privacy-policy/

SERVICE

- How to Subscribe / Unsubscribe our Newsletter?

To subscribe, please visit http://bodybuddy.com.my/newsletter/
To unsubscribe, please visit https://goo.gl/qVgA5v

How do I send an inquiry to your Customer Service?
Please visit http://bodybuddy.com.my/contact/ , or write to us through sales@bodybuddy.com.my

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